Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.
Questions About Test Status
To view the latest up-to-date status of your test, login to your account.
Questions About DNA Testing
Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at firstname.lastname@example.org.
Questions About Pricing
To view the latest up-to-date testing fees, see the Fee Schedule for 2023. To view any additional fees, visit the Service Fees section.
Questions About Shipping
To view shipping options and shipping requirements, see Shipping.
Questions About Returns
See the Return Policy.